@IKnowItAll Said 
I am a witness. I called Panda one night and the call was dropped three or four times in a couple and yes, I am sure she did not hang up on me.
When I first wanted a new cell phone they sold me a blackberry pearl. I asked if it was 3g and they said yes. I got the phone and it was not 3g, it waws edge. The bastards lied to me.
PLUS, there was a problem with the phone and to call my home phone it would register long distance. I called support and they told me I would have to go in each time I wanted to make a call and turn off wifi, make the call and hten go and turn it back on. As if.
I called the company and it escalated to the presidential level. I told him his agent used fraud to sell me a phone and if something was not done, I was going to take them to court, call a newspaper etc. I told him what I did for a living and how I knew his company broke the law.
I ended up getting;
1. One hundred dollars for my iphone pruchase
2. Two hundred dollars for cable credit
3. Free hd box rental for one year
4. 20% off cable, internet and home phone for one year
The discounts were not put on my account so I called again. Then they gave me a special package for my phone so it's only a small cost per month for my iphone and a big package.
Stick it to the man Panda!!
It's funny that you posted about the courtesy package you received. I just got a 'bill' from Verizon. The balance was zero. At the top, it said "Courtesy Bill-Do Not Pay". I have no idea what the charges were. Maybe I got that because I complained about the store to a call center rep.
I also took the Blackberry in for a return. It'd be nice if they waived the charges on any final bills.
I broke down and got the iPhone 3GS. It's got a better connection than the 3G model I had before. It's still Edge rather than 3G in my area, but I'd rather have slower Internet browsing over being stuck with a phone that constantly drops calls and freezes up while I'm on the Internet. It has a faster processor and seems to be bug free, plus the SIM card is 16GB. My other iPhone only had 8GB. The signal seems to be better. I'm happy with it at the moment.
Bye bye Verizon. I guess I won't call the district manager to complain about the store personnel.
Oh, and I can log into TFS now.
Dec 27, 2009 @ 08:17:00
I'll call back when there's a real person I can speak with.
