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Virus- Can't Connect to the Internet

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sister_of_mercy On March 11, 2015




London, United Kingdom
#1New Post! Nov 04, 2011 @ 13:40:27
My mum's computer has apparently got a virus and now because of this she can't get the internet to work.

She's run AVG and anti-spyware scans but nothing has helped so far. Anyone got any ideas?
buffalobill90 On July 12, 2013
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Viaticum, United Kingdom
#2New Post! Nov 04, 2011 @ 13:41:49
If you've got a recent system restore point that may be your best bet. If the virus is preventing you from restoring, use safe mode or create a new user account and use that to system restore.
sister_of_mercy On March 11, 2015




London, United Kingdom
#3New Post! Nov 04, 2011 @ 13:53:56
@buffalobill90 Said

If you've got a recent system restore point that may be your best bet. If the virus is preventing you from restoring, use safe mode or create a new user account and use that to system restore.



Thanks, I'll get her to try it and see if that works- sounds like less hassle than having to reinstall Windows completely.
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