i was a butcher for 34 years in east st. louis , it was a family business. my grandpa told me or his motto was and most business would agree that "customer always right. "
that doesn't mean, they know what they are talking about. the motto is right attitude for any sort of business. in a long run, somewhere down the long line, the " me " is important, than the customer or the right attitude to go to work.
i admit that i was " me " catalog department, i didn't care for my customers. i try to tolerated and to be nice them. i am kind of person that try to care for people, are listen to them at work. most of time, i care, but a lot of time, i try to kill time to get in my work hours that day. i found customers are really stupid, in general, i would if my customers were drop on their heads, where they were babies.
your attitude or took along time, over years, i was taught or discipline by my grandpa, my brother, and my uncle were my bosses drilled in my head. regardless, how the customer's attitude or even, you don't deal with the customer at all, you have service, you best you can. or, put a good act in doing it.
i found out that if keep your mind on something else. act i am like on a stage, i play a character or think of a character on tv or movie, when dealing a customer or working help the day through fast. i usually had about 2 to 3 hours in 6 hours day three days a week. i know how drag a day. the trick, as long , you are moving around not stand around, you won't be caught by your boss. you are not fooling the boss, but your boss see your trying to keep busy.
we had a lot of winoheads and homeless come in, most of time, they are ok to be with. i listen and talked to them, but, that's my job.
these days, you have a young generation, who have nobody to teach what mean " old school ". they only taught about " teamwork " and work up to management. somewhere, or maybe, these days, management is much younger than old.
seem like if employees are the same age as management, they are not old enough to be mature enough. this attitude, you see in stores now, is the end result.
how to incorporate " the old school's attitude ", when these days, it is obstacle ?