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Über-Meister
1736 points
20/F/ayr, United Kingdom
Join Date: Feb 2006 |
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can anybody help me with admin course? every time i try to concentrate my mind goes blanc! i done som of th questions but now finding it very hard to concentrate! iv got no notes btw! lol!
unit 110
1. What are your local duties for health and safety in the workplace as per the Health and Safety at Work Act 1974? Are to work safely and follow health and safety procedures, rules and regulations.
2. What are the work place policies, which cover your job role?
Whilst at JHP, it is vital that every candidate gain experience of a working environment, this includes adhering to Rules & Structures.
3. What hazard may exist in your workplace?
Hazards which may exist in the workplace is fire-risk as there could be the possibility of the computers overheating or the fuse in the plug also the risk of being tripped up by the cable and wires which are laying about the workplace.
4. What health and safety risk are in your work place and what precautions must you take? : Become risk aware.
Gain an understanding of the importance of health and safety.
Understand how hazards are identified, how risks are assessed and how these
are controlled.
Develop a set of safe behaviours with transferable skills they can use throughout their working life.
5. Why is it important to remain alert to hazards in the workplace?
It’s important to remain alerts to hazards in the workplace safety to others
6. Why should you deal with or report risk promptly?
You should deal with risk which are acceptable for you to handle and should report it immediately if unacceptable to handle contact the centre managers.
7. What requirements and guidelines do you have on the precautions you must take with risk/hazards?
8. What is your responsibility for health and safety as defined in your job description?
My responsibility is to keep the workplace a safe environment for other candidates to gain experience of a working environment.
9. Who is the responsible health and safety person who you should report any matters to?
The person responsible for health and safety and should report any matters to are Peter McGee and Hilde Law.
10. What are your manufacturers instructions for the safe use of equipment, material and products and where is this information kept?
11. What are the safe working practices for your own job role?
12. What is the importance of personal presentation in the workplace?
unit 206
1. Why is it important for organisations to have a friendly and efficient reception service? So, that client feels at ease approaching the company.
2. What is the role of the receptionist? The role of the receptionist is to:
Greets visitors in person and by telephone, assists patients in obtaining medical services, schedules patients, and/or collects payment for medical services provided. Specific duties include:
· Schedules appointments
· Answers and returns telephone calls and messages
· Greets patients courteously
· Works with the public, patients and co-workers in a cooperative and professional manner
· Collects payments for services provided
· Performs assigned clerical duties
3. Why is it important to present a positive image of yourself and the organisation? So that the organisation has a good positive image. And has good feedback,
4. What types of visitors do you receive, what are there requirements and how do you meet them? We receive many different types of visitors, mostly job seekers looking for a placement. Or somebody needs to print something off.
5. What security procedures do you have in your reception and why are these important? When a visitor arrives at the centre they must sign in and out at the logbook.
6. What types of problems occur with visitors (including conflict and aggression) and how do you deal with this? Act calmly and assess the situation. Then find a solution to deal with this problem.
7. What are your organisations structure and communication channels within it?
Can anybody tell me what they think of th questions iv done and if they sound rite?
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