Charles said:
All I have heard from friends recently is of companies cutting back, freezing recruitment, freezing over time, freezing promotions, giving their customers a poorer service and somehow thinking that this will help them through the bad times.
Now maybe I'm no expert but when things are tight surely making sure we deliver a better service to our customers would be more important.
I work at a college and I work closely with the CFO, comptroller, and senior accountants.
Yes we have frozen overtime, no one should be getting overtime unless its approved by their supervisor first. We have also...slowed our hiring and cut back on promotions for now.
However...doing this DOES NOT mean poor service. We are doing what we do because its necessary. We survive on federal and state money and the rest on enrollment growth with tuition. This year...the state cut education spending significantly. We got 1 million cut last year and we struggled...this year we got 1.2 million cut. The state has compromised however with giving us about $500,000 in funds, but as a non-recurring funds...therefore it wont be there next year...so we need to find some money to plug in for that, as well as finding funding to fill the gap of the non-recurring funds given to us last year.
It truly sucks...our enrollment growth is up 6% this year...we have gone from having 16,000 students to 19,000 students this year alone. We need to hire more instructors...we need more employees in the places like student services, financial aid, registrar to keep up with our enrollment growth...but we haven't hired that many people.
However...our customer service, our teaching, etc have not gone down. It has actually increased significantly because we have great upper support and the college prides itself on doing the best. Yes we are asked to do more to meet the demand...but we have help and we have AN AMAZING president (college) and and equally amazing board that truly put the community and its employees first.
We also realize that WE DO NEED to do this now...the economy once it picks up again..we can resume to hiring more instructors, more help, and also giving out promotions and bonuses to all employees.
I think it needs to be done...looking at the numbers everyday...what we have done to me seems right...because we will get back more in return once the economy picks up again.