Very true! Employee morale and excellent customer service is critical in times like these. Remember, it's the strong companies, managed by effective leaders and great teams of people that survive tough recessions like this.

Charles, I am with you all the way. Businesses should be scrambling to get customers by providing outstanding services. I know. I'm like you. There are still enough businesses out there that I can pick and choose without concern. I work with 3 awesome companies that provide a very high level of customer service, and the support teams are phenomenal as well. The cost is low, the product necessary, and all levels of support are incredibly wonderful, in my opinion. Their stocks are rising, they keep current with American needs,and they are ranked very high in investment magazines for customer satisfaction, return on investment, and quality product. Unfortunately, TFS has a prohibition about my giving out information on this forum so I am very limited in what I can say, but I am with you. Let the companies indulge the consumers. Those who don't please customers will lose customers, and since customers are the backbone of the company, a loss of even one spells trouble.